General Info:
- All items are preorder items, including digital items. Items may take up to 3-5 months to produce. Please see our social media for updates on production after the preorder period concludes.
- Orders are shipped from the USA. For international orders, please check if we can ship to your country here.
- For more info on our stretch goals and if they are unlocked, please refer to our social media accounts.
Buyer Agreement:
- Redistribution or reselling of these products is not allowed; they are for personal use only.
- Once items leave our shipping mods hands, we are not responsible for them.
- We are not responsible for any customs, import, or VAT fees imposed on the package.
- UK/EU Buyers: You are responsible for VAT for your items.
Refund Policy:
- All sales are final after the preorder period concludes.
- We cannot refund packages unless the mods have made a mistake with the address and the buyer has not received it (i.e. the address given does not match up with the address used to mail the package).
- Please double-check your address before placing your order. Roach's Delights mods are not responsible for shipping to the wrong address if that is what you've written down.
- We are not responsible for packages that are lost by the postal service or stolen. We are not liable for damage as soon as it is handled by the postal services.
- If items are missing or severely damaged, please email us with a video of you opening the package and looking through the items, and we will try our best to resend the items if we have stock.
- Unclaimed/undelivered packages: We unfortunately cannot be responsible for these. If the package gets returned to us, we can reship them if the buyer covers the shipping costs.